How do I file a complaint with the DOT?

Filing a complaint or comment with DOT. You may contact DOT by phone at 202-366-2220 for information related to a consumer related problem. However, for a case to be processed as a complaint, it must be submitted to DOT in writing.

How do I file a complaint against an airline?

Report to the Directorate General of Civil Aviation (DGCA): If the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governing body overseeing air travel in India.

What is the US Department of Transportation’s Aviation Consumer Protection Division?

Welcome to the U.S. Department of Transportation’s Office of Aviation Consumer Protection website. The Office of Aviation Consumer Protection reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education.

Does ADA apply to airlines?

While the Americans with Disabilities Act covers airports and terminals, the Air Carrier Access Act (ACAA) covers the airline, the services they provide, and the airplane itself. All U.S. air carriers’ operations and airplanes are covered by the ACAA.

What is Dot complaint?

Complaints from consumers help DOT spot problem areas and trends in the airline industry. Complaints can lead to enforcement action against an airline when a serious violation of the law has occurred. Complaints may also be the basis for rulemaking actions.

How can I get my money back from a Cancelled flight?

The only way to ensure that the airline will give you a refund for your cancelled flight is to buy a refundable airfare. Or so would airlines have you believe. Refundable plane tickets are not only extremely expensive compared to non-refundable fares, they are also NOT the only way to get a flight cancellation refund.

Can an airline refuse a service dog?

Airlines are permitted to deny transport to a service dog if it: Violates safety requirements – e.g., too large or heavy to be accommodated in the cabin; Poses a direct threat to the health or safety of others; Violates health requirements – e.g., prohibited from entering a U.S. territory or foreign country.

What is the Department of Transportation air travel consumer report?

The Air Travel Consumer Report is a monthly product of the Department of Transportation’s Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

What does the dot do about air travel complaints?

Review of DOT Complaints. DOT’s Office of Aviation Consumer Protection intends to conduct a comprehensive review of air travel service complaints annually to determine the extent to which regulated entities are complying with the laws that it enforces and to track trends or spot areas of concern that may warrant further action.

Who is the US Department of Transportation Consumer Protection Division?

Welcome to the U.S. Department of Transportation’s Aviation Consumer Protection Division (ACPD) website. The ACPD reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education.