What are the duties of a front office manager in a hotel?

What are the duties of a front office manager in a hotel?

Key responsibilities:

  • Managing and training the concierge, night auditor and team of receptionists.
  • Ensuring the front desk provides a professional and friendly service for customers.
  • Dealing with customers, including handling complaints when they come to the desk.
  • Troubleshooting emergencies.
  • Scheduling your staff rota.

What are the responsibilities of the front office manager?

Front Office Manager duties and responsibilities

  • Keep front desk clean, tidy and supplied with all the necessary supplies.
  • Greet, communicate with and welcome guests.
  • Keep the office in order.
  • Answer all the customers’ questions and address their complaints.
  • Answer all incoming calls and redirect them or keep messages.

What is the job role of a front office manager in a 5 star hotel?

POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

What is the salary of front office manager?

The average salary for the role of Front Office Manager is in India is ₹33,800. This salary is based on 140 salaries submitted by LinkedIn members who have the title “Front Office Manager” in India.

What’s the job description for food and beverage manager?

Food And Beverage Manager Job Description. What is a Food And Beverage Manager? A food and beverage manager is responsible for the operations of a restaurant. They are responsible for ensuring that all of the food and drinks are of the highest quality.

What is the job description of a front office manager?

Job Description for Front Office Manager / Front Desk Manager. POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

How long does it take to become a hotel front desk manager?

Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

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