What is 8x5x4 support?
Standard levels of support 8x5xNBD – 8 hours a day, 5 working days per week, next business day. 8x5x4 – 8 hours a day, 5 working days per week, delivery within 4 hours. 24x7x4 – 24 hours a day, 7 days a week, delivery within 4 hours. Contact us.
What does 24X7X4 mean?
SMARTnet for Intrusion Prevention Systems
SMARTnet for Intrusion Prevention Systems. (24X7X4) – Four-hour response time for advance. replacement parts 24 hours a day, 7 days a week, including Cisco observed. holidays.
What is Cisco SNT support?
SNT = SMARTnet and P stands for Premium. This ONLY includes the device and any software that comes on it by default such as the iOS version. SWSS allows you to upgrade to the newest version of that software and call up Cisco TAC (Technical Assistance Center) or help with related issues during the time of coverage.
What is covered under Cisco SMARTnet?
Q. What is included in Smart Net Total Care? The service includes access to award-winning expert technical support and flexible hardware coverage provided by the Cisco® Technical Assistance Center (TAC) to provide you with fast, expert response and accountability needed to resolve critical IT service operation issues.
What does Cisco ECMU stand for?
CON-ECMU-LICCUCME is Cisco Branded, meaning the customer will contact Cisco Directly for support(End Customer is the entitled party with Cisco) while. CON-SESV-LICCUCME is Co-Branded, so the partner is the entitled party with Cisco.
What is the difference between Cisco SMARTnet and partner support?
The difference is that the PSS service contract owner has to get the support from the Cisco reseller / partner, and the Cisco reseller / partner gets the support from Cisco. This service model works both in white and grey market.
What is the difference between Cisco SmartNet and partner support?
What is SMARTnet maintenance?
Cisco® SMARTnet® Service is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco experts and extensive Cisco.com resources. Cisco SMARTnet can help you: • Quickly resolve issues: Identify and resolve problems quickly before they significantly affect business continuity.
What does Swss mean?
|SWSS||Southern Weed Science Society|
|SWSS||Socialist Worker Student Society|
|SWSS||Sanitary Works Subsidy Scheme (New Zealand)|
|SWSS||South West Swan Sanctuary (UK)|
What are the different levels of support a customer can receive under Cisco software support portfolio?
- Basic Software Support. Foundational coverage for the software applications that keep your systems and business running smoothly.
- Enhanced Software Support. Enjoy additional help with onboarding your software applications.
- Premium Software Support.
What is Cisco Psrt?
CON-SNT relates to the Smart Net Total Care (Cisco Brand) service. CON-PSRT relates to our partner brand service. The Hardware Replacement option for both services is the same. The parts are delivered to the End Customer as detailed on the contract within the Next Business Day timeframe.